Member Login

Employer Login

Provider Portal Login

Trouble Logging In?

  • Help
  • Email Customer Service
  • Call 1-877-814-9909
  • Florida Health Care Plans welcomes you to our online Member Portal. To begin taking advantage of this offering, you must login using your Member Portal account, or if you do not have an account, create one by clicking the above link labeled “New Member Registration.” If you require assistance with logging into the Member Portal, please contact technical support at 1-877-814-9909.

Trouble Logging In?

Please enter your username and password above to begin taking advantage of the FHCP Employer Group Portal.

x

Grievances & Appeals

2024 Grievances & Appeals

Call Member Services at 1-833-866-6559 (TTY: 1-800-955-8770)

Hours: 8 a.m. to 8 p.m. local time, seven days a week, from October 1 through March 31, except for Thanksgiving and Christmas. From April 1 through September 30, we are open 8 a.m. to 8 p.m. local time, Monday through Friday, except for major holidays.

Late Enrollment Penalty (LEP) Appeals

Medicare beneficiaries may incur a late enrollment penalty (LEP) if there is a continuous period of 63 days or more at any time after the end of the individual's Part D initial enrollment period during which the individual was eligible to enroll but was not enrolled in a Medicare Part D plan and was not covered under any creditable prescription drug coverage.

Information about LEP

Information about LEP appeals

LEP Appeal Form

Medicare Advantage (Part C) and Prescription Drug (Part D): Appeals & Grievances

You have the right to file a grievance or submit an appeal and ask us to review your coverage determination.

Rights and Responsibilities upon Disenrollment

You have the right to ask us to reconsider this decision. You can ask us to reconsider by filing a grievance with us. You can look in your “Evidence of Coverage” for information about how to file a grievance, contact us at 1-833-866-6559 (TTY users: 1-800-955-8770) or click here for more information. Upon request, Medicare Advantage and Prescription Drug plans are required to disclose grievance and appeals data to enrollees in accordance with regulatory requirements. You can contact Member Services at 1-833-866-6559 (TTY users should call 1-800-955-8770).

Appoint a Representative

You can appoint someone to act on your behalf, please contact Member Services by calling 1-833-866-6559 (TTY users should call 1-800-955-8770) and ask for the “Appointment of Representative” form. Or, click the below link to the CMS Appointment of Representative English form.

CMS Appointment of Representative form

We Are Here to Help

FHCP Medicare wants to ensure our members’ satisfaction. If you are unsatisfied with your health care or prescription drug coverage, please allow us the opportunity to take care of your issue(s). Please contact Member Services by calling 1-833-866-6559 (TTY users should call 1-800-955-8770). Or, click on the below link to the CMS Medicare Complaint form.