This site is offered to you, the user, conditioned upon your acceptance
without modification of the terms, conditions, and notices contained herein.
Your use and navigation of this website constitutes your acceptance and
agreement to all such terms, conditions and notices. If you do not agree
to the terms and conditions of use, you may not access, navigate, or otherwise
use this website.
This website is for your personal and non-commercial use. You may not modify,
copy, distribute, transmit, display, perform, reproduce, publish, license,
create derivative works from, transfer or sell any information, software,
products or services obtained from this website, except as follows:
You may download and make copies of the content and other downloadable
items displayed on this site for personal, non-commercial use only, provided
that you maintain all copyrights and other notices contained in such content.
Copying or storing of any content for other than personal, non-commercial
use is expressly prohibited without the prior written permission from
Florida Health Care Plans, or the copyright holder identified in this
individual contents copyright notice.
All rights reserved. Florida Health Care Plans is an Independent Licensee
of the Blue Cross and Blue Shield Association.
The information, services, and other material published on this website
may include inaccuracies or typographical errors. Changes are periodically
made to the information and services contained herein. Florida Health
Care Plans reserves the right to change the website at any time, in its
sole discretion. Florida Health Care Plans does not warrant that the functions
contained in the website, services, or any materials or content contained
therein will be uninterrupted or error free, that defects will be corrected,
or that the website, services or the server that makes the website available
is free of viruses or other harmful components. Florida Health Care Plans
and its subsidiaries and affiliates shall not be liable for the use of
the website and any services contained therein, including, without limitation,
the content and any errors contained therein. Florida Health Care Plans
does not guarantee, represent or warrant that your access to the website
or any of the services will be uninterrupted or error-free.
FLORIDA HEALTH CARE PLANS MAKES NO REPRESENTATION ABOUT THE SUITABILITY
OF THE INFORMATION, SOFTWARE, MATERIALS, PRODUCTS OR SERVICES CONTAINED
OR DISCUSSED ON THIS WEBSITE FOR ANY PURPOSE. ALL SUCH INFORMATION, SOFTWARE,
MATERIALS, PRODUCTS OR SERVICES ARE PROVIDED "AS IS" TO THE
FULLEST EXTENT PERMISSIBLE BY LAW WITHOUT WARRANTY OF ANY KIND AND ALL
WARRANTIES, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES, CONDITIONS
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT,
ARE EXPRESSLY DISCLAIMED. IN NO EVENT SHALL FLORIDA HEALTH CARE PLANS
BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL
DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS WEBSITE
OR WITH THE DELAY OR INABILITY TO USE THIS WEBSITE, OR FOR ANY INFORMATION,
MATERIALS, SOFTWARE, PRODUCTS AND SERVICES OBTAINED THROUGH THIS WEBSITE,
OR OTHERWISE ARISING OUT OF THE USE OF THIS WEBSITE FOR ANY PRODUCTS OR
SERVICES OR HYPERTEXT LINKS TO THIRD PARTIES OR FOR ANY BREACH OF SECURITY
ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION THROUGH THE
SITE OR ANY LINKED WEBSITE. WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY
OR OTHERWISE, EVEN IF FLORIDA HEALTH CARE PLANS HAS BEEN ADVISED OR THE
POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL
DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
FLORIDA HEALTH CARE PLANS DOES NOT REPRESENT OR ENDORSE THE ACCURACY OR
RELIABILITY OF ANY ADVICE, OPINION, STATEMENT, OR OTHER INFORMATION DISPLAYED
OR DISTRIBUTED THROUGH THE WEBSITE. YOU ACKNOWLEDGE THAT ANY RELIANCE
UPON SUCH OPINION, ADVICE, STATEMENT, MEMORANDUM, OR INFORMATION SHALL
BE AT YOUR SOLE RISK. FLORIDA HEALTH CARE PLANS RESERVES THE RIGHT, IN
ITS SOLE DISCRETION, TO CORRECT ANY ERRORS OR OMISSIONS IN ANY PORTION
OF THE WEBSITE. FLORIDA HEALTH CARE PLANS DOES NOT AND CANNOT REVIEW ALL
MATERIALS POSTED TO THE WEBSITE BY USERS, AND FLORIDA HEALTH CARE PLANS
IS NOT RESPONSIBLE FOR ANY SUCH MATERIALS POSTED BY USERS. HOWEVER, FLORIDA
HEALTH CARE PLANS RESERVES THE RIGHT AT ALL TIMES TO DISCLOSE ANY INFORMATION
AS NECESSARY TO SATISFY ANY LAW, REGULATION OR GOVERNMENT REQUEST, OR
TO EDIT, REFUSE TO POST OR TO REMOVE ANY INFORMATION OR MATERIALS, IN
WHOLE OR IN PART, THAT IN FLORIDA HEALTH CARE PLAN’S SOLE DISCRETION
ARE OBJECTIONABLE OR IN VIOLATION OF THIS AGREEMENT.
No Unlawful or Prohibited Use
As a condition of your use of this website, you warrant and represent to
Florida Health Care Plans that you will not use this website for any purpose
that is unlawful, violates any third party's rights, or is prohibited
by these terms, conditions and notices.
The benefit documents contain the benefit information on file with your
benefit plan. Changes made to such documents may be delayed. Such documents
do no represent your complete benefit plan. Please see the Member Portal
or contact Members Services for additional information.
Florida Health Care Plans may monitor your use of this website and may
use and disclose any information and materials received from you or collected
through your use of this website for any lawful reason or purpose in accordance
with Florida Health Care Plans applicable Privacy Policies.
Accounts, Passwords and Security
Certain features or services offered on or through the site may require
you to open an account (including setting up a password to access your
member account). You are entirely responsible for maintaining the confidentiality
of the information necessary to access your account, including your password,
and for any and all activity that occurs under your account as a result
of your failing to keep this information secure and confidential. You
agree to notify Florida Health Care Plans immediately of any unauthorized
use of your account or password, or any other breach of security.
Access to Various Services
Florida Health Care Plans may change, suspend or discontinue any of the
services at any time. Florida Health Care Plans may also impose limits
on the use of or access to certain features or portions of the services,
in any case without notice or liability.
Florida Health Care Plans does not represent or warrant that information
provided on this Website is determinative of the actual cost, quality,
procedure you should obtain, or insurance coverage related to the particular
medical service(s) or providers researched. Nor does Florida Health Care
Plans, by providing access to such services on this website, guarantee
that the medical conditions or services researched will be "Covered
Services" as that term is defined under your specific benefits agreement
with Florida Health Care Plans.
No Substitute for Medical Advice
Information and services accessed through your member account is not a
substitute for the medical advice of your physician and/or provider. The
information on the website, including but not limited to any materials
and/or information provide including any comparison data, is for informational
and educational purposes only, and is not intended as a substitute for
medical professional help, advice, diagnosis or treatment. Information
on the website is not provided in the course of a professional relationship
between a health care provider and a patient and is not intended to create
any physician-patient relationship, nor should it be considered a replacement
for consultation with a health care professional. You always should seek
the advice of your physician or another competent medical professional
to address any questions or concerns you may have regarding your medical care.
Changes in Website
Florida Health Care Plans may change, suspend or discontinue any aspect
of the website at any time without notice, including the availability
of any website feature, database or content. Florida Health Care Plans
may also impose limits on certain features and services or restrict your
access to parts or all of the website without notice or liability.
You represent, warrant and covenant that: (a) you shall not upload, post
or transmit to or distribute or otherwise publish through the website
any materials which (i) restrict or inhibit any other user from using
and enjoying the website, (ii) are unlawful, threatening, abusive, libelous,
defamatory, obscene, vulgar, offensive, pornographic, profane, sexually
explicit or indecent, (iii) constitute or encourage conduct that would
constitute a criminal offense, give rise to civil liability or otherwise
violate law, (iv) violate, plagiarize or infringe the rights of third
parties including, without limitation, copyright, trademark, patent, rights
of privacy or publicity or any other proprietary right, (v) contain a
virus or other harmful component, (vi) contain any information, software
or other material of a commercial nature, (vii) contain advertising of
any kind, or (viii) constitute or contain false or misleading indications
of origin or statements of fact; and (b) that you are at least eighteen
(18) years old.
You hereby agree to indemnify, defend and hold Florida Health Care Plans,
and all its officers, directors, owners, agents, employees, information
providers, affiliates, licensors and licensees (collectively, the "Indemnified
Parties") harmless from and against any and all liability and costs
incurred by the Indemnified Parties in connection with any claim arising
out of any breach by you of this Agreement or the foregoing representations,
warranties and covenants, including, without limitation, attorneys fees
and costs. You shall cooperate as fully as reasonably required in the
defense of any claim. Florida Health Care Plans reserves the right, at
its own expense, to assume the exclusive defense and control of any matter
otherwise subject to indemnification by you and you shall not in any event
settle any matter without the written consent of Florida Health Care Plans.
Florida Health Care Plans offers a Mobile application which includes various
of content and services offered by Florida Health Care Plans. If you choose
to participate in any Florida Health Care Plans Mobile program that involves
the use of text messaging (either sending or receiving), Florida Health
Care Plans will not charge you for the text messaging; however, standard
text messaging rates will apply to each text message sent or received
as provided in your wireless rate plan (contact your carrier for pricing
plans and details).
The purpose of the Florida Health Care Plans social media sites is to share
up-to-date information with our members, agents, employers, providers,
and the public (“Visitors”). All information, including comments,
photographs, statements and opinions (“Content”) by Visitors
on Florida Health Care Plans’ social media sites does not reflect
the opinions, policies and/or ideas of Florida Health Care Plans and/or
its employees, officers, and directors. Florida Health Care Plans accepts
no responsibility for the Content by Visitors, and Florida Health Care
Plans does not endorse this Content.
Visitors should not post, upload or attach Content:
- which contains personal health information, financial and/or other private
information of any person or entity;
- which is threatening, defamatory, pornographic, intimidating, abusive,
obscene, discriminatory, indecent, misleading, and or harassing;
- which infringes and/or violates the copyright or intellectual property
rights of a third party or person;
- which is spam or advertises or offers to sell personal goods, products
- which is unlawful, illegal, and/or does not comply with the law; and/or,
- which contains viruses, worms or corrupted files.
Florida Health Care Plans regularly monitors Visitor postings on its social
media sites. Florida Health Care Plans reserves the right, in its sole
discretion, to remove at any time any Content posted by Visitors for any
reason including but not limited if Florida Health Care Plans deems such
The information provided by Florida Health Care Plans on its social media
sites is not intended used for medical advice, diagnosis or treatment.
Always seek the advice of a qualified health care provider with any questions
regarding personal health or medical conditions. Do not rely on anything
you have read on social media in deciding to seek or obtain medical advice,
even if the person who posted the information claims to be a health care
professional or otherwise. For issues related to health insurance claims,
please contact customer service through the number on the back of your
ID card. This site is not intended as a customer response/service site.
By posting Content and files on Florida Health Care Plans’ social
media sites, Visitors understand that they are providing information voluntarily,
with no expectation of compensation. Florida Health Care Plans may use,
modify, reproduce, and/or distribute these materials and files for its
own business purposes without payment and in accordance with applicable law.
Florida Health Care Plans reserves the right to change the terms, conditions
and notices under which this site, including mobile content, is offered
without prior notice.
This Agreement is governed by the laws of the State of Florida applicable
to agreements entered into and wholly to be performed therein. You hereby
consent to the exclusive jurisdiction and venue of the state and federal
courts within Volusia County, Florida for the resolution of all disputes
arising out of use of this website. Use of this website is unauthorized
in any jurisdiction that does not give effect to all provisions of these
terms and conditions, including, without limitation, this paragraph. You
agree that no joint venture, partnership, employment, or agency relationship
exists between you and Florida Health Care Plans as a result of this Agreement
or use of the website. You agree not to combine any claim you have arising
This Agreement is subject to existing laws and legal process.
If any part of this Agreement is determined to be invalid or unenforceable
pursuant to applicable law including, but not limited to, the warranty
disclaimers and liability limitations set forth above, then the invalid
or unenforceable provision will be deemed superseded by a valid, enforceable
provision that most closely matches the intent of the original provision
and the remainder of the Agreement shall continue in effect.
This Agreement contains the entire agreement between you the user and Florida
Health Care Plans with respect to this website. It supersedes all prior
or contemporaneous communications and proposals, whether electronic, oral
or written, between the use and Florida Health Care Plans with respect
to this website.
Electronic Benefit Determinations to Members
If you elect to use your member account and have selected the option to
receive Explanation of Benefits (EOBs) forms electronically, then you
agree to keep your email address up-to-date. You understand that failing
to update your email address may result in delay of notification of benefit
determinations. You agree to release Florida Health Care Plans and hold
it harmless from any consequences from your failure to update your email
address. You also agree to receipt of the email notification instead of
any paper claims determination notifications required by state or federal
law. If you have elected to receive the EOBs electronically, you may also
print them anytime by logging in to your member account. Your election
to receive electronic EOBs will continue until such time as you change
your mailing preferences. You may change your mailing preferences at any time.